T-Mobile’s in-store reps and website are tops in the U.S. again says J.D. Power


For many consumers, picking a carrier is simply a matter of finding the one with the best pricing and the more appealing data plans. Others want to make sure that their wireless provider offers the best coverage. Some will even sign up with a company just to snag a certain phone at an irresistible price. But very rarely do you hear someone brag that they are with XYZ wireless because of their great customer service. After all, many reps really seem to know nothing about the phones that they sell. How well a carrier deals with customers is one of those unsung segments of a wireless operation, …

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