T-Mobile, Cricket Wireless, and Samsung lead the latest US customer satisfaction charts

Even though customer satisfaction is a highly subjective and volatile method of measuring a company, service, or product’s value, T-Mobile tends to dominate such surveys no matter who conducts the research and the sizes of the samples used by analysts to reach their conclusions.

The latest report is based on email interviews with nearly 20,000 US wireless service users between April 2018 and March 2019, consolidating Magenta’s domination over its four big rivals while also taking a close look at customer satisfaction provided by “full-service MVNOs”, “value MVNOs”, and last but …

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