Rumor has Verizon close to making an announcement that will differentiate it from rivals

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While T-Mobile loves to brag about fixing customer pain points with each Un-Carrier move, here’s a pain point that no carrier appears willing to fix. When you send in your broken phone to be replaced under warranty, even if you just purchased it, you will most likely receive a refurbished unit. Now we can understand this if the phone being exchanged had been used for several months, but someone we know had purchased the LG G3 when it was LG’s latest flagship model. He also purchased a case that was recommended by the Verizon rep who also put it on the handset. A couple of days after purchase, …

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