Customer service in Apple Stores needs a boost after the Burberry period (results)


We asked you if you have experienced a notable decline in customer service focus in your local Apple Store in the past few years when the breakneck expansion of retail locations joined forces with the ex-Burberry CEO Angela Ahrendts overhaul of Stores into hangout places. “Employees used to be very skilled,” said one insider interviewed by Bloomberg. “When you came …

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